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Refunds can be requested via the form below from 23/07/2024 at 10:00 AM until 30/07/2024 at 6:00 PM. The refund will be processed by 16/08/2024 at 11:59 PM. The service fee** for the refund is €3.50 per Drinks & Food card. The service fee will be deducted from the refundable amount. This means that there must be at least €3.50 on your Drinks & Food card to request a refund.

Drinks & Food cards activated in 2024 will not be valid in 2025.

*A refund is only available for amounts paid by the purchaser. Credit donated by partners is not eligible for a refund.

**Beach Festival charges refund fees to cover certain expenses resulting from the refund process:

1. Administrative fees; verifying the original transaction(s) and processing the refund request. These administrative tasks require time and resources.

2. Processing costs; in this case the transaction costs at the financial partner.

3. Logistics costs; in this case, the platform for centralization and follow-up from request to payment.

Having issues with the refund module on our website? Click here!

Do you have multiple cards? Then the form needs to be submitted multiple times.

Vragen over reeds aangevraagde refund? Neem contact op met cashless@twice.be.

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